Refund Policy

Effective Date: August 20, 2025

At New World Color LLC, we’re passionate about crafting bespoke travel experiences that inspire and delight. We want you to feel confident when booking with us, whether it’s a custom itinerary or a premium travel service. This Refund Policy outlines the terms for refunds related to bookings made through our website, www.newworldcolor.com. If you have questions, our contact details are below.

1. About New World Color LLC

New World Color LLC is a boutique travel atelier dedicated to creating tailored, vibrant journeys for explorers seeking unique adventures. Our services include personalized travel itineraries, guided tours, and digital travel products. We’re based at:
Address: 6401 Bluebonnet Blvd, Baton Rouge, LA 70836, US
Email: [email protected]
Phone: +1 225-508-8237

We strive to ensure your satisfaction and aim to make the refund process fair and transparent.

2. General Refund Policy

We offer refunds under specific conditions to ensure a seamless experience. As our services include customized travel bookings and digital products, refunds are subject to the terms below. Please review carefully before booking.

a. Travel Bookings and Itineraries

For bespoke travel bookings, including guided tours or custom itineraries:

30-Day Cancellation Window: If you cancel at least 30 days before the start date of your trip, you’re eligible for a full refund, minus a 10% administrative fee to cover planning and processing costs.
15-29 Days Before Travel: Cancellations within this period qualify for a 50% refund, as we may have incurred non-refundable costs with local partners (e.g., hotels, guides).
Less Than 15 Days: No refunds are available, as most arrangements are finalized and non-refundable by this point. However, we may offer a partial credit for future bookings at our discretion.

Trip Modifications: If you need to change dates or details, contact us at least 30 days before travel. We’ll do our best to accommodate without extra cost, subject to availability and partner terms. Modifications within 15 days may incur fees or be treated as cancellations.

b. Digital Products

For digital products, such as downloadable travel guides or planning tools:

7-Day Refund Period: Refunds are available within 7 days of purchase if the product is defective (e.g., file corruption, inaccessible content).
Process: Contact us with details of the issue, and we’ll attempt to resolve it (e.g., provide a new file). If we can’t fix it, we’ll issue a full refund.
Non-Refundable Cases: Due to the nature of digital products, we do not offer refunds for “change of mind” or “purchased by mistake” after the product has been downloaded or accessed.

c. Non-Refundable Items

The following are non-refundable:

Free content or services (e.g., blog posts, newsletters).
Deposits or payments for third-party services (e.g., flights, external tours) booked through our platform, unless their policies allow refunds. We’ll assist in coordinating with these providers.
Travel insurance or add-on services, subject to the provider’s terms.

3. How to Request a Refund

To request a refund, please reach out within the eligible period:

Email: [email protected]
Include: Your name, booking reference number, purchase date, and reason for the refund request.
Optional: Feedback on your experience helps us improve our services.

We’ll review your request and respond within 5 business days. Approved refunds are processed to the original payment method within 10 business days, though timing may vary depending on your bank or payment provider.

4. Exceptions and Special Circumstances

We understand plans can change unexpectedly. In rare cases, we may consider exceptions:

Technical Issues: If you encounter issues accessing our booking platform or digital products, contact us immediately. We’ll resolve it or offer a refund if we can’t.
Extenuating Circumstances: For significant issues (e.g., medical emergencies, duplicate bookings), we may offer a full or partial refund or credit at our discretion. Please provide relevant details when contacting us.
Trip Disruptions: If we cancel a trip due to unforeseen circumstances (e.g., safety concerns), we’ll offer a full refund or an alternative itinerary.

5. Third-Party Services

Our platform may facilitate bookings with third-party providers (e.g., hotels, local tour operators). These services are subject to their own refund policies. We’ll assist in communicating with these providers, but we’re not responsible for their terms or refunds. Contact us for help navigating these policies.

6. Subscription Cancellations

If you’ve subscribed to a premium service (e.g., for exclusive travel content):

Cancellation: Cancel anytime via your account settings or by contacting us. Access continues until the end of the paid period.
Refunds: Full refunds are available within 7 days of subscription start if you’re unsatisfied. No refunds for auto-renewed subscriptions after this period, unless within a new 7-day window.

7. Chargebacks and Disputes

If you believe a charge was made in error, contact us first at [email protected]. We’re committed to resolving issues directly. Initiating a chargeback without reaching out may lead to account suspension, and we reserve the right to dispute chargebacks if we’ve adhered to this policy.

8. Changes to This Policy

We may update this Refund Policy to reflect changes in our services or legal requirements. Significant updates will be communicated via email or a notice on our website. The “Effective Date” at the top indicates the latest version.

9. Contact Us

Questions about refunds or need assistance? We’re here for you:
New World Color LLC
Address: 6401 Bluebonnet Blvd, Baton Rouge, LA 70836, US
Email: [email protected]
Phone: +1 225-508-8237

We’re dedicated to making your travel planning smooth and inspiring. Thank you for exploring with New World Color!